Our Customer Service department provides an after-sales service to help you with any problems you may have with our products and deliveries. Our aim is to provide a fast and efficient service to our customers.
If for any reason you are not pleased with your order, you can return the unwanted product within the following 14 calendar days of the delivery date marked on the order. (Stated by Spanish Law in art. 102 & 104, of the R.D.L. 1/2007, of November 16, which approves the revised text of the general law for the defence of consumers and users (Ley General para la Defensa de los Consumidores y Usuarios) and other complementary laws.).*
Simply send back the "unused" product in perfect condition and in its original packaging, including all guarantees, labels and instructions of use. Please remember that:
The customer is responsible to send the item to the warehouses of Hoopoe Running Apparel S.L..
Hoopoe Running Apparel S.L. will pay shipping costs to send the exchanged item to the customer.
It is very important that returned product/s are posted in suitable wrapping to prevent damage. If a product does not arrive at our warehouse in its perfect state, due to inappropriate wrapping, the exchange/refund will not be accepted.
Once the returned goods have been received at our warehouse and their condition has been checked, Hoopoe Running Apparel S.L. will accept the return and will proceed to process the corresponding exchange or refund, according to the form of payment used to place the order:
a. If you paid for your order by credit card, the refund will be returned to the same credit card account.
b. If you paid for your order by paypal, the amount will be refunded to your paypal account
c. If you paid for you order C.O.D or by bank transfer, you will be asked to provide us with a bank account number so that we can process the refund.
Note: The amount will be refunded to your account within a period of 20 days, which will be calculated from the date the returned goods were received at our warehouse. Bear in mind that if you paid by credit card, the refund will probably not be shown on your bank invoice until it is updated, the following month.
If you would like to return a product for an exchange or refund, go to My Account or send an email to firstname.lastname@example.org and follow the steps to process the return.
Bear in mind that Hoopoe Running Apparel S.L. will not accept returns with unpaid postage. Before sending back a product, please contact us to email@example.com.